Refund Policy

At EterneVita, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund process for eligible items.

Eligibility for Refunds

To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. Refunds are applicable within 30 days of the delivery date for the following product categories:

• Bedding & Textiles
• Storage & Organization
• Kitchenware
• Home Decor

Please note that certain items, such as personalized or custom-made products, may not be eligible for refunds unless defective or damaged.

How to Request a Refund

To initiate a refund, please contact our customer support team at [email protected] with the following information:

• Your order number
• A detailed description of the issue or reason for the refund request
• Photos of the product, if applicable (e.g., for damaged or defective items)

Once we receive your request, we will review it and notify you of the approval or rejection within 5 business days.

Refund Process

If your refund is approved, it will be processed to the original method of payment. Depending on your payment provider, it may take 5-10 business days for the refund to reflect in your account. Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped).

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.

Non-Refundable Items

Gift cards, final sale items, and products that are not in original condition are not eligible for refunds. Additionally, items marked as "non-refundable" at the time of purchase cannot be returned.

Contact Us

If you have any questions about our refund policy, please reach out to us at [email protected]. We are here to assist you and ensure a smooth resolution.